The AzteQ blog is where we share our expertise, thoughts, news as well as providing helpful information and guides. With different topics such as, Education, how we help in SEND Schools and how we help Technology Vendors and Resellers.

Do have a read through them all below. If you have any comments, questions, or topic suggestions we would love to hear from you too. Please get in touch.


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By |September 21, 2021|Uncategorized|

The Full Picture – How to get Customer Experience and User Experience Right

Against the backdrop of a volatile economic climate and hyper-competitive business environment, the adage ‘the customer is king’ has never been more pertinent. The savviest business leaders realise that customerinteractions are make or break - good experiences lead to recommendations and repeat busi- ness, while bad experiences can result in catastrophic reputational damage. However, there’s an issue which is holding companies back from getting a true 360-degree view of what their customers want. Many businesses are guilty of confusing two common industry terms: Customer Experience (CX) and User Experience (UX), either [...]

By |September 14, 2021|CX & UX|

Delivering a Cohesive Customer First Approach for a Technology Vendor

Delivering a Cohesive Customer First Approach for Sharp   For more than 100 years Sharp has been inventing one-of-a-kind products and solutions which benefit society and business. While providing award-winning products in fields as diverse as Document Solutions, Managed Services, Visual Solutions and Point of Sale, Sharp’s overriding ethos is to ensure an excellent customer experience throughout the sales, implementation and support process.    The Challenge   With a diverse product range, siloed internal departments, multiple direct sales teams and numerous reseller relationships, Sharp faces a challenge when it comes to the provision [...]

By |September 14, 2021|Uncategorized|

How a leading technology reseller makes its user experience exceptional.

How VitrX makes its user experience exceptional Whether it’s desktops, laptops, servers, audiovisual equipment, telecommunication systems or complete networking solutions, VitrX specialises in providing businesses with industry leading technology and expert support. Since the company’s inception 11 years ago, customer implementations have been delivered by disparate engineering teams, chosen by VirtX on a project-by-project basis. However, as the company has expanded, and customer requirements have become more complex, VItrX needed a new approach. Looking for a strategic partner VirtX was looking for a long-term partner which could provide consistency of service, [...]

By |September 2, 2021|Uncategorized|

How can ICT alleviate pressure in special education?

Part 3 of a series of informative blogs, Read part 1 here And 2 here Teachers at SEND schools are specially trained and experienced in looking after students that have a wide range of complex educational needs, but no amount of training could have prepared them for the shake-up to education that the pandemic has caused over the last 12 months. Unreliable or outdated ICT may already be putting undue pressure on teaching staff, and with remote learning thrown into the mix, stress is at an all-time high. What problems do SEND establishments face? What [...]

By |March 8, 2021|Education, SEND|

Supporting SEND schools & students with Chromebooks and Cisco Umbrella.

Part 2 of a series of informative blogs, Read part 1 here The pressure is on for you to ensure that remotely learning is set up and good to go, so many things to consider for both your teaching community and your learners. “Schools should work collaboratively with families, putting in place reasonable adjustments as necessary, so that pupils with SEND  can successfully access remote education alongside their peers”. Therefore, schools might need to think of bespoke and creative ways to support children with SEND remotely. There are several areas to be considered [...]

By |January 14, 2021|Education, SEND|
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